An X user recently caught the attention of Zomato CEO, Deepinder Goyal, after offering insightful suggestions for the food delivery app’s new feature.
Zomato’s New “Food Rescue” Feature
On November 10, 2024, Zomato CEO Deepinder Goyal announced a new feature called Food Rescue, which is designed to reduce food waste by rerouting canceled orders to nearby customers. Goyal shared the details of the feature on his official X (formerly Twitter) handle, explaining that canceled orders would now pop up for nearby customers who could grab them at an unbeatable price, in their original untampered packaging, and receive them in just minutes. The aim is to offer a solution to food waste while providing a bargain for customers.
Bhanu’s Suggestions to Prevent Misuse
While many X users shared positive feedback about the new feature, one user’s suggestions stood out to Goyal. Bhanu, an active user on the platform, raised several concerns about how the feature might be misused. He proposed a set of measures to prevent such issues, including:
- The feature should not apply to cash-on-delivery (COD) orders.
- Cancellations should be disallowed if the delivery is within 500 meters of the destination.
- There should be a limit on how often users can cancel orders and take advantage of the discount.
- A maximum of two cancellations per month should be allowed.
These well-thought-out suggestions caught the attention of Goyal, who found them to be practical and aligned with the feature’s intended goals.
CEO’s Response and Job Offer
Impressed by Bhanu’s suggestions, Goyal replied publicly, stating that many of the suggestions Bhanu made were already part of the feature’s design. Goyal wrote, “All this and more already in place. Good thinking, by the way. Who are you and what do you do? Would love to know more, and see if we can work together. 🙂 DM me please if you wanna chat more.” This open invitation to work together demonstrated Goyal’s interest in engaging with customers who contribute valuable ideas.
Bhanu’s Response and Professional Background
Bhanu responded to Goyal’s offer, expressing gratitude and sharing a bit about his background. He mentioned that he was from Bangalore and regularly used Blinkit. He also explained that he often provides feedback and suggestions to improve services on platforms like Twitter by tagging companies. Bhanu highlighted that his focus was always on reducing negative impact and improving service delivery. Additionally, he shared that he works as a Product Manager at a startup, which shows his professional experience in the field.
This exchange underscores the power of user feedback and how it can lead to unexpected opportunities. Goyal’s willingness to engage with innovative thinkers reflects Zomato’s openness to improving its services and collaborating with creative individuals.
