Air India CEO apologizes for urinating, ‘crew, pilot fired, reviews alcohol policy’
Air India CEO Campbell Wilson said on Saturday that the Tata Group-owned airline will review its policy on ‘in-flight alcohol’ service. Wilson apologized for a flier urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew members and a pilot had been fired.
Faced with backlash in handling the incident, Wilson said the airline could have handled the issue better and committed to a robust reporting system of unruly behavior and a system for reporting such incidents.
‘Could have handled the matter better’
“Air India is deeply concerned about the in-flight incidents where customers have been affected by the reprehensible actions of our fellow passengers on board. We regret and are pained by these experiences,” he said. “Air India acknowledges that these matters could have been handled better both in the air and on the ground and is committed to taking action.”
After receiving the complaint on November 27, Air India started correspondence with the families of the affected passengers on November 30 and started ticket refunds on December 2, the CEO said after receiving the complaint on November 27. The victim’s family on December 16; An ‘Internal Committee’ appointed by the DGCA was tasked with assessing the incidents, comprising a retired judge, a representative of a passenger union and a representative of another Indian commercial airline. ”
Air India CEO Campbell Wilson said on Saturday that the Tata Group-owned airline will review its policy on ‘in-flight alcohol’ service. Wilson apologized for a flier urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew members and a pilot had been fired.
Faced with backlash in handling the incident, Wilson said the airline could have handled the issue better and committed to a robust reporting system of unruly behavior and a system for reporting such incidents.
‘Could have handled the matter better’
“Air India is deeply concerned about the in-flight incidents where customers have been affected by the reprehensible actions of our fellow passengers on board. We regret and are pained by these experiences,” he said. “Air India acknowledges that these matters could have been handled better both in the air and on the ground and is committed to taking action.”
After receiving the complaint on November 27, Air India started correspondence with the families of the affected passengers on November 30 and started ticket refunds on December 2, the CEO said after receiving the complaint on November 27. The victim’s family on December 16; An ‘Internal Committee’ appointed by the DGCA was tasked with assessing the incidents, comprising a retired judge, a representative of a passenger union and a representative of another Indian commercial airline. “
